Savings Accounts Related Customer Service FAQs

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Categories > Account Related

How can I apply for IPO through my IDFC FIRST Bank account?

You may apply for IPO from your IDFC FIRST Bank account through the following modes:

Mobile Banking app/Internet Banking: Login to Mobile Banking app/Internet Banking >> Go to Investments >> Scroll down and click on Invest into IPO-ASBA under the Trading and securities header.
Branch: Please visit any nearest IDFC FIRST Bank to apply for IPO from your account. The request can also be sent thorugh a bearer.

To locate your nearest branch, click here: https://www.idfcfirst.bank.in/support/branches?icid=webhomepage-branches_page_n1-getintouch.

How can I claim tax exemption for my TDS?

You may claim exemption from TDS by submitting form 15G (Resident Individual or HUF or trust or any other assessee but not a company or a firm with age less than 60 years) or 15H (Resident Individual aged 60 years or more).

How can I register myself for SMS alert facility?

SMS alerts facility are enabled by default for all IDFC FIRST Bank accounts.

How can I remove debit freeze from my account?

To remove the Debit freeze from your IDFC FIRST Bank account, you may call us on the 24/7 toll free number mentioned on our website: https://www.idfcfirst.bank.in/

Alternatively, please visit any IDFC FIRST Bank branch along with any one of the below original valid KYC documents.

List of acceptable KYC documents:

Aadhaar card / E-Aadhaar, Passport, Driving License, Voter ID, Job Card issued by NREGA, Letter issued by National Population Register.

Click here to locate the nearest branch.

How can I transfer my account to a different branch?

Please visit any nearest IDFC FIRST Bank branch or send a signed request through a bearer to transfer your account to a different branch.

Click here to locate the nearest branch.

How do I get my customer ID?

You can get the customer ID for your IDFC FIRST Bank account by the following modes:

Mobile Banking app/Internet Banking: Login to Mobile Banking app/Internet Banking >> Go to the Menu at the top left >> Click on Manage Profile below the Account name >> You will be able to view the Customer ID.
Branch: Please visit any nearest IDFC FIRST Bank branch along with valid ID proof to get your Customer ID. Click here to locate the nearest branch.
Call: Alternatively, you may call us on the 24*7 toll free number mentioned on our website: https://www.idfcfirst.bank.in/

What is the minimum and maximum amount that can be transferred through NEFT?

Below mentioned are the daily limits for NEFT transactions:

Online (Internet Banking/Mobile Banking):

Minimum Limit: Re. 1
Maximum Limit: Rs. 20,00,000

Branch:

Minimum Limit: Re. 1
Maximum Limit: No Limit

Click here to know more

What is the process for activating a dormant account?

To activate a dormant account, follow these steps:

• Account holders must bring original OVDs and submit 'Dormant account activation' forms at a bank branch.
• To activate the account, the account holder/s must complete a financial transaction following the submission of the documents.

How do I activate my savings account if it is inactive?

To activate your inactive Savings Account:

• Initiate a financial transaction of any amount in the account through any channel.
• IMPS, Fund Transfer, NEFT, RTGS, clearing cheque deposits, ATM withdrawals are examples of financial transactions.

How do I convert my savings account into a salary account?

The following are the steps for converting an account -

• The customer must submit the 'Account upgrade' form at the branch.
• Ensure the new account type's minimum balance requirement is met or exceeded by depositing a cheque.

What is the process of changing my employer details in my salary account?

Customers must submit an 'Account upgrade' form along with ANY ONE of the following employment proofs to the bank branch.

Employee ID Card issued by the corporation where the customer is currently working
Appointment Letter issued by the corporate where the customer is currently working
Letter / Email issued by the employer where the customer is currently working

What is the process for changing my minimum monthly balance from 25k to 10k?

• The customer must submit the 'Account upgrade' form at the branch.
• Ensure the new account type's minimum balance requirement is met or exceeded by depositing a cheque.