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WhatsApp banking

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Say ‘Hi 👋’ on WhatsApp at 9555 555 555 & we’ll get back to you instantly

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Track Requests

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View & track all your past and active service requests.

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Raise a Request

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Facing issues? Let us know how we can help you

Locate Us

Locate Us

Right Arrow

Locate your nearest IDFC FIRST Bank branches and ATMs

Add a compliment

Add a compliment

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Our customers are talking, and we think you’ll like what they’re saying.

Customer care

Customer care

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We will be happy to help you 24x7.

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All Digital Lending Partners and Applications

Personal Loans
  • IDFC FIRST Bank
  • A & A Dukaan Financial Services Private Limited
  • Angel One Limited
  • Banayantree Services Limited
  • Dreamplug Technologies Private Limited
  • Epifi Technologies
  • Finzoomers Services Private Limited
  • Google India Digital Services Private Limited
  • Billionbrains Garage Ventures Limited
  • OLA Financial Services Private Limited
  • One97 Communications Pvt Ltd
  • Paisabazaar Marketing And Consulting Private Limited
  • Paysense Services India Private Limited
  • PhonePe Lending Services Private Limited
  • Scapic Innovations Private Limited
  • Whizdm Innovations Private Limited
Buy Now Pay Later
  • Amazon Finance India Private Limited
  • Flipkart Advanz Private Limited
  • Ola Financial Services Private Limited
  • One Mobikwik System Private Limited
Consumption Finance / Consumer Durable EMI
  • Amazon Finance India Pvt Ltd
  • Flexmoney
  • Flipkart Advanz Private Limited
  • OLA Financial Services Private Limited
  • SaveIN Fintech Private Limited
  • Newbazaar Technologies Private Limited
Trade Finance, Business Loans
  • Ninjacart Services Private Limited
Digital Two-Wheeler
  • Flipkart Advanz Private Limited
Credit Card - Quick Cash
  • IDFC FIRST Bank
Loan Against Securities
  • IDFC FIRST Bank

Digital Lending Interest Rates, Fees & Charges

Rate of Interest and applicable charges on Digital Lending:

1) Digital personal loans, ROI starting from 10%*
2) BNPL/Digital CD loans, ROI starting from 10.45%*
3) Trade Finance, Business Loans : ROI starting from 15%*

*T&C Apply*

Digital personal loans

Charges Description

Fees / Charges

Processing fees /Usage fee

Upto 3.5% of Loan Amount

Late payment/Penal charges

Upto 2.5% of the unpaid EMI

EMI Retun/Bounce Charges/Tech Bounce Charges

7.5% of Bounced EMI Amount with Min. charge of INR 400/- & Max. of INR 1000/- (excluding GST)

EMI Pickup/Collection Charge

Upto INR 500/- as applicable

Foreclosure Chargers/Part Payment Charges

Upto 5% of Principal loan outstanding

Insurance Charge (if any linked to the loan)

Upto 5% of loan amount

Loan Cancellation/cooling off period

For Digital Loans, it can be cancelled within cooling off period with a payment of proportionate APR/ROI. Post Cooling off period, the loan will be treated as standard foreclosure with upto 5% charge.

 


Digital Consumer Durable Loans (Digital CD/BNPL)

Charges Description

Fees / Charges

Processing fees

Upto 3.5% of Loan Amount

Facilitation Fees/Activation Fee/Usage fee

Upto INR 500/-

Late payment/Penal charges

Upto 5% per month of the overdue amount per instance of default

EMI Bounce Charges/Tech Bounce Charges

15% of Bounced EMI Amount Up to INR 750/- (excluding GST)

EMI Pickup/Collection Charge

Upto INR 350/- as applicable

Foreclosure Chargers/Part Payment Charges

Upto 5% of Principal loan outstanding

Cancellation & Rebooking charges/Cooling off period

Digital BNPL Loans, it can be cancelled within 3 days with proportionate APR/ROI as applicable. Post 3 days of Cooling off period, the loan will be treated as standard foreclosure with upto 5% charge.


Trade Finance, Business Loans

Charges Description Fees / Charges
Late payment/Penal charges Up to 24% P.A (to be levied on overdue amount and for overdue period)


1. GST, as applicable, will be levied on all service charges.

2. Foreclosure charges will be levied based on the applicability and other Terms and Conditions.

3. The above Schedule of Charges is subject to revision from time to time by the Bank.

Important Links

1 Sachet Portal https://sachet.rbi.org.in/
2 RBI's Complaint Management System (CMS) https://cms.rbi.org.in/
3 IDFC FIRST Bank Privacy Policy https://www.idfcfirst.bank.in/privacy-policy
4 Grievance Redressal https://www.idfcfirst.bank.in/support/grievance-redressal
5 Banking Ombudsman https://www.idfcfirst.bank.in/banking-ombudsman

For Queries or Complaints, reach us at: Customer Care:  1800 10 888

Grievance Redressal:
 

In case you are not satisfied with the response received from access channels, you can escalate your concern by contacting the Nodal Officer via email - rno@idfcfirstbank.com or call 022-41652700 between 09:30 am and 6:00 pm (Monday to Saturday, excluding bank Holidays). For any further escalation, write in to Mr. Vipul Raj , PNO, IDFC FIRST Bank Ltd. Building no. 09, 17th floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai – 400708, Maharashtra., India. Email - pno@idfcfirstbank.com or call 1800 209 9771 (24x7).