Consumer Durable Fees & Charges Related Customer Service FAQs

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How much charge does the consumer pay for availing a Consumer Durable Loan?

You might have to pay nominal processing fees, card fees, etc. depending on the product/ tenure/offer based on your eligibility criteria and offer on your loan.

Please note, Consumer Durable Loan availed for products such as mobile phone, Panel TV, Refrigerator, etc. are primarily subvented(interest amount discounted) by the manufacturers/dealers and hence the loan comes at a No Cost EMI scheme to the customers, with no additional interest to be paid above the agreed product price.

For certain models/products which are non-subvented, customer can purchase the product but will have to bear the interest or processing fees, the details of which will be available at the time of availing the loan.

Click here to go through the Schedule of Charges.

What is a processing Fee?

A processing fee is an administrative fee involved in the disbursement of a Consumer Durable Loan. It is charged basis the scheme selected. Our sales representative at the store can help you with additional information regarding processing Fee applicable on your purchase.

Are there any late payment charges ?

In case there is a delay in payment of your EMIs, you will be liable to pay a late fee along with the due EMI amount as per the terms and conditions of the Loan agreement. Click here to know more about the charges.

What does bounce charge mean and how much are the bounce charges?

A bounce charge is a penalty fee charged in case your EMI payment via cheque/NACH/ECS/SI etc. has got dishonoured due to any reason. Click here to know more about the charges.

Are there any foreclosure charges to foreclose the loan?

Yes. A foreclosure charge of 5% on the outstanding principle amount plus applicable GST will be levied for foreclosing your Consumer Durable Loan. Click here to know more about the charges.