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Introducing the First-in-industry IDFC FIRST Bank's Super Account
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Max - Enjoy More Benefits
1. What is Max Variant from IDFC FIRST Bank
MAX Variant is an optional product offering by IDFC FIRST Bank that can be purchased by an IDFC FIRST Bank FASTag Customer.
An Annual Subscription Fee (ASF), capped at a maximum of INR 100 (inclusive of GST), is levied to avail the MAX Variant. This subscription offers and grants access to a range of privileges to IDFC FIRST Bank FASTag Customers.
2. Terms used
| Term Used | Details |
| ASF | Annual Subscription Fee for MAX Variant |
| Customer | IDFC FIRST Bank FASTag customer who has availed of MAX Variant |
| Covered Vehicle | A vehicle that has been enrolled onto the MAX Variant |
| FIRSTforward | FASTag mobile application of IDFC FIRST Bank, available on Play Store and App Store, for use by Customers |
| Global Assure | Global Assure Pvt. Ltd. Is a third party entity in charge of providing and fulfilment of the RSA services to the Customer |
| RSA | Roadside Assistance |
| RSA Services | Roadside Assistance Services |
| Service Agent | A Global Assure Pvt. Ltd representative in charge of validation and / or fulfilment of the RSA services, through phone, email or any other mode of communication. |
3. Privileges under MAX Variant
Enhanced access to funds as usable balance against FASTag. This includes the security deposit collected during the FASTag sale.
No minimum balance requirement on FASTag.
4. Eligibility
The MAX Variant is currently offered at the Bank’s discretion to IDFC FIRST Bank FASTag Customers.
5. Max Variant Charges (ASF)
For availing of MAX Variant, a non-refundable Annual Subscription Fees (ASF) capped at INR 100 (Including GST) will be collected by the Bank. This ASF will be debited by the Bank to the Customer’s FASTag with IDFC FIRST Bank.
Kindly note that the Max Variant is an auto revolving offering and the ASF is automatically debited every year from the Customer’s FASTag, until the renewal is cancelled by the Customer.
6. Terms & Conditions:
MAX Variant subscription is valid for a period of one year from the date of enrolment and cannot be cancelled in middle of this period.
MAX Variant subscription automatically renews until the Customer chooses to cancel the automatic renewal by logging onto the Bank’s FIRSTforward mobile application.
MAX Variant is currently available for select categories (Car/Jeep/Van – Vehicle Class 4) of IDFC FIRST Bank FASTags
IDFC FIRST Bank reserves the right to modify or discontinue the services linked to MAX Variant, with a 30-day notice period to the enrolled Customers. Customers are suggested to review the changes to the MAX Variant on this page from time to time.
The MAX Variant can only be activated once per unique FASTag. If a customer has multiple FASTags, each FASTag must have its own separate MAX Variant. Additionally, the MAX variant is non-transferable.
In case of FASTag replacement, the MAX Variant will be rolled over to the new FASTag ID automatically.
Additionally, MAX Variant offers a complimentary Roadside Assistance (RSA) service to the Customer. The Customer can avail of these services from the Bank’s partner, Global Assure.
Please note that the ASF covers the annual subscription to the MAX Variant and is independent of the RSA, which is offered complimentary by the Bank via Global Assure.
7. Complimentary Roadside Assistance (RSA)
The complimentary RSA offered by the Bank via Global Assure to Customers included the below features :
| Category | Services | Requirements to avail services / exclusions |
| Outstation Benefit | One time Complimentary (Hotel Accommodation or Onward & Forward Journey) benefit up to INR 5,000 in case of Vehicle breakdown above 100 kms from residence location. The accommodation booking / transport booking will be managed by Global Assure. | Customer is required to submit a Covered Vehicle proof such as RC copy to :- a. Validate the Customer’s residence b. Check the Covered Vehicle breakdown location is more than 100 kms from Customer’s residence. Condition : This benefit is offered only if the Customer avails a paid Breakdown Assistance from Global Assure for the same instance. Exclusion : Reimbursement of Hotel accommodation / Onward & forward journey, is not allowed
|
| PUC Reimbursement | One time reimbursement of the PUC certificate charges (Maximum reimbursement of up to Rs 200). The claim must be raised within 10 days from the date as mentioned on the PUC receipt. To avail the service, Customer must call Global Assure call centre and raise a ticket. (Supporting documents to be shared on support@globalassure.com). Customer’s FASTag will be credited within 15 days of receipt of a verified claim. |
Customer is required to submit below documents to Global Assure: a. Covered Vehicle RC copy b. PUCC receipt clearly mentioning the charges and Covered Vehicle details. Condition: Customer can only claim the amount as mentioned on the PUC receipt, subject to a maximum of INR 200. The claim must be filed within 10 days of the PUCC receipt date. |
| Fuel Delivery | One-time Complimentary Fuel (Petrol/Diesel) delivery at the Customer’s location, up to a maximum of INR 500 | Customer must submit the RC copy of the Covered Vehicle. Global Assure Service Agent will ask the Customer for the quantity of fuel required, subject to a maximum value of INR 500. Condition: Customer can claim this service only if the Covered Vehicle has run out of fuel. Global Assure Service Agent will request for fuel gauge images of the covered vehicle for validation before proceeding with the delivery. |
| Covered Vehicle Pick Up | One-time complimentary pickup service from the authorised OEM workshop where the customer has availed the service of the Covered Vehicle. | Customer must submit the RC copy of the Covered Vehicle. Global Assure will collect the location of the Authorized OEM workshop from the Customer to arrange the pick- up service. Global Assure will arrange for either driver or a towing service basis the availability at the location provided by the Customer. Condition: The Customer’s drop location must be within 50 Km from the OEM’s workshop. Customer must clear the Covered Vehicle’ service bill directly with the OEM before the Vehicle can be picked up. |
Kindly note: The above services are offered complimentary to Customers. These services are facilitated and delivered by Global Assure.
a) Procedure to avail RSA services
Customers must follow the steps outlined below:
Customer should call Global Assure 24x7 Toll-free Number 18003090126 to avail RSA Services. Customer must share his / her name, vehicle/chassis number and last four digits of mobile number registered with IDFC FIRST Bank. Upon validation of details by Global Assure, Customer can request to avail the RSA services.
RSA Services are subject to successful validation of details by Global Assure Service Agent. Customer will be required to show a copy of any Government Identity Proof (Aadhar Card, Voter Card, Driving License, PAN card, Passport, Ration card) and / or Car Identity Proof (Copy of Registration Certificate, Pollution Under Control Certificate, Insurance) in his / her name to the Global Assure.
Customers can avail a maximum of one complimentary RSA Service under each category, per annum.
Complimentary RSA services can be availed by Customers for a period of one year, from the date of purchase of MAX Variant.
b) General Exclusions from RSA
Any vehicle which has not been maintained regularly as per the guidelines of respective car manufacturers and thus is not in roadworthy condition.
Any event where breakdown is caused by deliberately inflicted damage, vandalism or participation in a criminal act or offence.
Any event when the driver of the vehicle is found to be in any of the situations that are indicated below:
- The state of intoxication or under the influence of drugs, toxins or narcotics not medically prescribed. For these effects, one is under the effect of alcoholic drinks when the degree of alcohol in the blood is greater than that authorized by the legislation on traffic, motor vehicle circulation, road safety, or similar ones in the country where the incident occurs.
- Lack of permission or corresponding license for the category of the Covered Vehicle or violation of the sanction of cancellation or withdrawal of them.
Those accidents or breakdowns that are produced when the Client or the authorized driver have infringed upon the regulatory ordinances as far as the requisites and number of persons transported, weight and means of things and animals that can be transported or the form of handling.
Those happening while the Covered Vehicle lacks documentation or requisites (including the Technical Inspection of the Vehicles and Obligatory Insurance) legally necessary to circulate on public roads in the country where the Covered Vehicle is found.
Covered Vehicle involved in or liable to be involved in legal case prior to or post immobilization.
Those accidents caused by fuels, mineral essences, and other inflammable, explosive or toxic materials transported in the Covered Vehicle.
Any public vehicle like ambulances, police vehicles and / or fire brigade vehicles and any other vehicle not used for private use are excluded of all the services coverage under these general conditions.
Any accident or breakdown caused due to usage of the Covered Vehicle for racing, rally and criminal activity purposes.
Assistance to occupants of the Covered Vehicle different to those defined as beneficiaries
c) Adverse weather conditions & Force Majeure
Global Assure shall endeavour to support the Covered Vehicle promptly. However, in certain adverse weather conditions such as floods, thunderstorms, heavy rains, and other adverse conditions such as traffic congestion, political movements, civil unrest, protests etc. it may become physically impossible to provide assistance. This may affect Global Assure’s ability and capabilities to promptly support the Covered Vehicle.
d) Right of Refusal:
In case at any stage of availing the RSA Services, it is found that the Customer has furnished incorrect information with a Mala fide intent, the RSA Services may be refused by Global Assure. Customer shall not have any right of claim against Global Assure or IDFC FIRST Bank Ltd.
