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WhatsApp banking

Right Arrow

Say ‘Hi 👋’ on WhatsApp at 9555 555 555 & we’ll get back to you instantly

Image

Track Requests

Right Arrow

View & track all your past and active service requests.

Image

Raise a Request

Right Arrow

Facing issues? Let us know how we can help you

Locate Us

Locate Us

Right Arrow

Locate your nearest IDFC FIRST Bank branches and ATMs

Add a compliment

Add a compliment

Right Arrow

Our customers are talking, and we think you’ll like what they’re saying.

Customer care

Customer care

Right Arrow

We will be happy to help you 24x7.

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Help Center

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Support topics, FAQs and more

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Download our app

Get instant help for all your queries in one place

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When will my CIBIL status be updated after loan closure?

If your loan account is 'Closed' in our records then you can check your CIBIL report or CIBIL score after 45 days from the date of loan closure.

How can I close my Pay Later account?

For quick resolution, you can visit the partner app / website for raising a request for loan closure at partner's end. 

Alternatively, if you approach the bank, you can do the following, post clearing all your pending dues - 

  1. Raise a service request here.
    Customer Support > Customer Service > Pay Later > Closure/deactivation of account 
  2. Contact our Customer Care on our Toll Free Number 1800 10 888 or your nearest IDFC First Bank branch.

What are the schedule of charges for my Pay Later loan account?

You can refer to the FAQs on the partner platform or the Key Fact Sheet (KFS) agreed upon in your loan agreement copy for this information.

If I want to update my KYC of my Pay Later account, what should I do?

For completion/upgrading the KYC of your Pay Later account, please visit the partner platform.

How can I get my Sanction Letter for my Pay Later account?

Follow the below steps for downloading your Sanction Letter from the Mobile App:

  1. Login to the Mobile banking app
  2. On the menu, click Customer Service > Loans > My Active Loans > Documents
  3. Download the Sanction Letter
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