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Not satisfied with the second-level response? Contact our Principal Nodal Officer

The Principal Nodal Officer:

Mr.Vipul Raj,

IDFC FIRST Bank Ltd. Building no. 09, 17th floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai – 400708, Maharashtra.

email

pno@idfcfirstbank.com

phone

1800 209 9771

time

Mon to Sun – 24/7

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Which payment options are available for IDFC FIRST Bank Credit Cards?

IDFC FIRST Bank offers various payment options to pay your credit card bills.

Click here to Pay Now https://my.idfcfirst.bank.in/creditcardBillPayment

You can also pay your credit bill through the following options:

Auto debit from an IDFC FIRST Bank Savings Account
IDFC FIRST Bank Mobile application
Internet Banking
UPI payment
IMPS/NEFT
Cash Deposit
Cheque
Debit Card

To know more about the options click here: https://www.idfcfirst.bank.in/personal-banking/payments/cc-bill-payment

How can I block my credit card?

You can block you credit card through the below mentioned channels:

Mobile / Internet Banking:

Login to the mobile banking app/interbanking services
Go to Accounts
Select Cards
On the dashboard, select temporary/permanent block

Website:

Go to Customer Support
Select credit cards
Click on Block your credit card under the Card Management section

Altenatively you can SMS CCBLOCK (last 4 digit of card) to 5676732 or reach out to us on the 1800 10 888 to block your card.

How do I change my address?

Step 1 - Please visit the nearest IDFC FIRST Bank Branch.
Step 2 - Please carry along any one of the officially valid documents [OVD] - Passport, Driving License, Voter ID, Job Card issued by NREGA, Letter issued by National Population, Register Aadhaar card / E-Aadhaar with you.
Step 3 - The representative will submit the request on your behalf and the details will be changed in 48 hours.

CLICK HERE to locate the nearest IDFC FIRST branch

How can I check my Loan ECS details?

Step 1 - Log in to your NetBanking/Mobile Banking and click on ‘Loans’.
Step 2 - Select the ‘Loan’ option.
Step 3 - Scroll down on the dashboard to find the ECS details.

CLICK HERE for pictorial view.

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