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Bank offers multiple ways to re-set debit card the pin.
You will receive an SMS regarding the change of PIN.
In the event that your debit card is lost, you can block it permanently using the Mobile Banking app or by contacting customer support at 180010888. Further, you can also place request for re-issuance of a new Debit card at the time of blocking or later.
The feature can be enabled using IDFC FIRST Bank Mobile Banking app or net banking. You can navigate through "Accounts" section, select "Card" Tab and Select the debit card for which you wish to activate international usage. From here, you can enable international usage by using manage option.
You can modify your limits through Bank mobile app. On mobile app, navigate through Accounts, click Cards, select the card for which you wish to modify limit and use manage option. You can also reach out to our branches and BOC for placing request for modify/change limit.
Please note for Minor - under guardian accounts, the only option to modify/change limit is through Branch, BOC or IVR.
Go to the "Cards" tab under the "Accounts" section of the IDFC FIRST Bank mobile banking app. Choose the debit card you wish to block and select the Permanently Block option.
You can also permanently block your card by contacting your nearest bank branch or by calling toll-free on 1800 10 888.
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If you do not receive a satisfactory response to your issue, you may escalate it using the options below:
Escalate to the Nodal Officer
Click here if you are not a bank customer
If you have not received a satisfactory response, you may escalate the issue to the Regional/Nodal Officer
Escalate to the Regional / Nodal Officer
If you have not received a satisfactory response from Regional / National Nodal Officer, please escalate using below option
Escalate to Principal Nodal officer