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Say ‘Hi 👋’ on WhatsApp at 9555 555 555 & we’ll get back to you instantly

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View & track all your past and active service requests.

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Facing issues? Let us know how we can help you

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Locate your nearest IDFC FIRST Bank branches and ATMs

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We will be happy to help you 24x7.

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WhatsApp banking

WhatsApp banking

Right Arrow

Say ‘Hi 👋’ on WhatsApp at 9555 555 555 & we’ll get back to you instantly

Track Requests

Track Requests

Right Arrow

View & track all your past and active service requests.

Raise a Request

Raise a Request

Right Arrow

Facing issues? Let us know how we can help you

Locate Us

Locate Us

Right Arrow

Locate your nearest IDFC FIRST Bank branches and ATMs

Add a compliment

Add a compliment

Right Arrow

Our customers are talking, and we think you’ll like what they’re saying.

Customer care

Customer care

Right Arrow

We will be happy to help you 24x7.

Help Center Icon

Help Center

Right Arrow

Support topics, FAQs and more

QR code for IDFC app download

Download our app

Get instant help for all your queries in one place

Download now!

About the Bank

  1. Vision: To build a world-class Bank in India, founded with principles of Ethical, Digital, and Social Good Banking. 
  2. Scale: IDFC FIRST Bank is one of India’s fast-growing private banks, building its UI, UX, and tech stack like a fintech. As of June 30, 2026, the Bank has a customer business of Rs. 6,04,776 crore including deposits and loans, with YoY growth of around 20%. 
  3. Scope: We are a universal Bank offering complete range of services, including Retail, MSME, Rural, Startups, Corporate Banking, Cash Management, Credit Cards, Wealth Management, Deposits, Government Banking, Working Capital, Trade Finance, and Treasury solutions. 
  4. Ethical Banking: We are committed to doing right even when customers are not watching. We have simplified descriptions, calculations, and legal jargon to avoid confusing customers.
  5. Digital Banking: The Bank's modern technology stack delivers high-quality services across all channels like mobile, branch, internet banking, call centers and relationship managers. Built on cloud-native, API-led, microservices architecture, supported with data, analytics, AI, and fine aesthetics, we strive to deliver fintech-grade experiences on banking platform.
  6. Social Good: We have served over 40 million customers in inclusive banking, including 3.6 million women entrepreneurs, 7.5 million lifestyle improvement loans, 2 million livelihood loans, 300,000+ SMEs, 2.7 lakh water and sanitation loans, and 2.5 lakh electric vehicles. Our ESG credentials are strong and steadily improving.
  7. Customer Friendly Banking: We make banking easy by having a customer first approach. We have waived fees on 36 essential savings account services which are commonly charged in the market, the first and only bank in India to do so. We create “pull” products that customers actively seek out. 
  8. Governance: We adhere to regulatory guidelines in letter and spirit and actively work with regulators to make things better. We take pride in maintaining highest levels of corporate governance.
  9. Shareholders: We are building a well-diversified universal banking portfolio designed to deliver consistent ROE of 16%+.
  10. Employees: IDFC FIRST Bank is designed to be a happy place to work, with cutting-edge roles, meaningful growth opportunities, and a culture of meritocracy. Compensation is healthy, efforts are recognized, and employees experience the pride and excitement of creating a world-class Bank in India. 


V Vaidyanathan
MD & CEO