FASTag Payment & Recharge FAQs - Get Quick Answers Here

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Fastag

Categories > Recharge and Payment Related

How can I recharge my FASTag account?

You can now recharge your IDFC FIRST Bank FASTag account from any of the following channels:

Web Portal: https://firstforward.idfcfirstbank.com/login
WhatsApp: Simply send ‘Hi’ through WhatsApp from your registered mobile number to 9555555555
Mobile Banking Application: Download our Mobile Banking Application from the Google Playstore /App store

How can I get a refund of the FASTag amount if I surrender my FASTag?

You can cancel/close/deactivate your FASTag account by calling us on the toll free number available on our website: https://firstforward.idfcfirstbank.com/login. You can also submit a written application for closure along with a cancelled cheque and a copy of your Aadhaar card. The bank will transfer the security deposit and balance to the account details shared.

Can I get a monthly pass for FASTag?

Yes, a monthly pass for a toll plaza will be issued at that particular toll plaza or at the POS locations made available by the acquirer bank of the toll plaza. If you are a registered tag holder, you need to visit the toll plaza (or the Acquirer Bank's POS locations) and request for the particular pass scheme.

Is there any minimum top-up required for a FASTag card?

Yes, a minimum amount is necessary for every Tag, depending on its vehicle class or subscribed product. If the Tag balance is below the threshold, the tag will be marked as a "Low Balance Tag".

How can I report an incorrect debit from my account?

You can report an incorrect debit on your FASTag account through the following channels: