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Say ‘Hi 👋’ on WhatsApp at 9555 555 555 & we’ll get back to you instantly

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View & track all your past and active service requests.

Raise a Request

Raise a Request

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Facing issues? Let us know how we can help you

Locate Us

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Locate your nearest IDFC FIRST Bank branches and ATMs

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We will be happy to help you 24x7.

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Support topics, FAQs and more

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WhatsApp banking

WhatsApp banking

Right Arrow

Say ‘Hi 👋’ on WhatsApp at 9555 555 555 & we’ll get back to you instantly

Track Requests

Track Requests

Right Arrow

View & track all your past and active service requests.

Raise a Request

Raise a Request

Right Arrow

Facing issues? Let us know how we can help you

Locate Us

Locate Us

Right Arrow

Locate your nearest IDFC FIRST Bank branches and ATMs

Add a compliment

Add a compliment

Right Arrow

Our customers are talking, and we think you’ll like what they’re saying.

Customer care

Customer care

Right Arrow

We will be happy to help you 24x7.

Complaint Icon

Raise a Complaint

Right Arrow

Help Center Icon

Help Center

Right Arrow

Support topics, FAQs and more

QR code for IDFC app download

Download our app

Get instant help for all your queries in one place

Download now!

Our Solutions

Visa Business Debit Card

Verified by Visa

    Verified by Visa is a new service offered by IDFC FIRST Bank, which provides payment transaction security. Using this process, we have ensured that a security passcode is sent your registered mobile number for every ecommerce transaction that is done using your debit card.

    All our customers are eligible to use this service on various merchant sites and there is never going to be a separate registration for this ever!

    How this entire process works:

    1. Every time your IDFC FIRST Bank Debit Card is used to do an e-commerce transaction, intimation of the transaction is sent to us.

    2. We trigger a payment security code to the mobile number linked to your Debit card (your account).

    3. That passcode needs to be entered on our secure the online payment page.

    4. Once the same is verified by our system the transaction is deemed genuine and it goes through successfully while giving your payment security.

    This not only gives you the power to proceed with the transaction but can also alert in case of any mishaps on your card.

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Ecommerce via Debit card + PIN

    Our Debit Card lets you to shop online seamlessly at select e-commerce merchant websites at your convenience. There is utmost online payment security in place to keep it safe and secure from mishaps. We offer you a hassle-free online shopping experience, without the need to generate a security passcode (OTP) or remember your VbyV password.

    Steps to shop online:

    1. Go to the merchant’s website, example indianterrain.com

    2. Select the product you wish to purchase

    3. In the “Payment” screen, select “Debit Card + PIN” as the payment option

    4. Select IDFC FIRST Bank

    5. Enter your Debit Card Number, Expiry Date & PIN

    6. Confirm the transaction

    7. And your payment is done

    To know the merchants where we offer Debit Card + PIN as a payment option please Click Here

Use Net Banking For Online Shopping

E-commerce via Net Banking 

    We have ensured all your lifestyle categories are covered with IDFC FIRST Bank Net Banking. It lets you shop online seamlessly at e-commerce merchant websites conveniently. The platform is user friendly, hassle-free, and secure.

    Be it Shopping, Apparel, Travel, Ticket booking, Bill Payments etc, simply use IDFC FIRST Bank Net Banking as payment option. So, go ahead experience the new mode of payment.

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Popular e-Commerce Merchants

    Steps to shop online:

    1. Go to merchant’s website

    2. Select the product you wish to purchase

    3. In the Payment screen, select “Net Banking” as payment option

    4. Select IDFC FIRST Bank and you will be redirected to our checkout page

    5. Enter your Net Banking User Name & Password followed by one-time password (OTP) sent to you via an SMS on your registered mobile number

    6. Confirm the transaction

    7. And you are done! Shopping successful

     

    To know the merchants where we offer Net Banking as a payment option please Click Here

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