Pay Later EMI Related Customer Service FAQs

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How can I view my loan and EMI details for my Pay Later account?

For quick resolution, please visit the partner platform under the 'Dashboard Section' to view your loan and EMI details of your Pay Later account

Alternatively, you can check for EMI details on the bank Mobile App:

Login to the app, on the left top corner you will the find the hamburger menu - click on that > Customer Service > Loans. Under My Active Loans, you can view the EMI details under Details Tab.

I have cancelled my Paylater loan, but my EMI still got deducted. How do I get a refund?

For any queries pertaining to order cancelled / returned / refunds due to excess payment, please raise a service request here

Customer Support > Customer Service > Pay Later > Order cancelled / returned but amount not refunded

Alternatively, you can contact our Customer Care on 1800 10 888

How do I pay the EMIs for my PayLater account?

For making EMI payment, please visit the partner platform for making payment towards your EMI.

How do I get a refund for my Excess EMI paid?

For any queries pertaining to order cancelled / returned / refunds due to excess payment, please raise a service request here

Customer Support > Customer Service > Pay Later > Order cancelled / returned but amount not refunded

Alternatively, you can contact our Customer Care on 1800 10 888

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Categories > EMI Related

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Get in touch with us

IDFC FIRST Bank Mobile App

Drop a ‘Hi 👋’ on 9555 555 555

Call us on 1800 10 888

Locate our nearby

Frequently Asked Questions Cards

We're happy to help!

Tell us what you're looking for

Select an area for your enquiry

Categories > EMI Related

Blogs

Get in touch with us

We're happy
to help!