Dreamfolks T&C - Meet & Assist

Airport Transfer Service Details

The airport transfer service offered by IDFC FIRST Bank is provided by a third-party service provider ("DreamFolks Services Limited").

By availing of this service, customer agrees that IDFC FIRST Bank shall not be held accountable for any delay, damages and/or consequential loss of whatsoever nature caused to the customer.

Eligibility criteria for availing the service:

FIRST Private Club customers must meet the defined Privilege Program Criteria. Customer meeting the criteria will be eligible for complimentary airport transfer service in the subsequent month as per the benefits mentioned.

Benefit Details:

• 1 complimentary airport transfer (One Way- Pickup OR Drop) per month

Registration & Booking Process:

1.    Booking request to be created by customers on DreamFolks Web Portal (https://webaccess.dreamfolks.in).

2.    Please ensure the mobile number registered with IDFC FIRST Private Debit Card is used to register & access the portal. Registration is required for first-time users. An OTP verification would be required to login/register.

3.    Enter IDFC FIRST Private debit card details for validation. Rs.2 will be charged on the added card to complete the validation process.

4.    Post successful validation, customers will be able to see the eligible benefits.

5.    Click on “Book” option to raise a booking request under Airport Transfer tab. Please enter travel details and select the city, pick up or drop address, time, baggage counts, details of guests travelling (up to 4 guests) etc. The details should meet the curated airport transfer’s benefit terms & conditions.

6.    Click on “I accept all the terms & conditions” & proceed further.

7.    Kindly ensure you have filled the complete and correct details, & then click on the submit button. Once submitted, the booking will be created & customers can track the status of the booking under “Upcoming Service” option in the menu.

Note: Booking once created cannot be cancelled or modified. Please check all details before availing the benefit.

Indicative list of cities where the Service is available

(subject to updated from time-to-time)

Sr. No.	City Name*
1	Agartala
2	Agra
3	Ahmedabad
4	Ambur
5	Amritsar
6	Aurangabad
7	Ayodhya
8	Bagdogra
9	Bangalore
10	Belgaum
11	Bhopal
12	Bhubaneshwar
13	Bikaner
14	Calicut
15	Chandigarh
16	Chennai
17	Cochin
18	Coimbatore
19	Dabolim
20	Dehradun
21	Delhi
22	Dibrugarh
23	Faridabad
24	Gandhinagar
25	Gaya
26	Ghaziabad
27	Goa
28	Greater Ghaziabad
29	Greater Noida
30	Gurgaon
31	Guwahati
32	Gwalior
33	Haridwar
34	Hosur
35	Hubli
36	Hyderabad
37	Indore
38	Jabalpur
39	Jaipur
40	Jalandhar
41	Jammu
42	Jamshedpur
43	Jodhpur
44	Jorhat
45	Kannur
46	Kanpur
47	Karur
48	Kochi
49	Kolhapur
50	Kolkata
51	Leh
52	Lucknow
53	Ludhiana
54	Madurai
55	Manesar
56	Mangalore
57	Mumbai
58	Mysore
59	Nagpur
60	Nashik
61	Navi Mumbai
62	Noida
63	Patna
64	Pernem
65	Pondicherry
66	Prayagraj
67	Pune
68	Raipur
69	Rajamundry
70	Ranchi
71	Ranipet
72	Salem
73	Siliguri
74	Srinagar
75	Surat
76	Thane
77	Tirunelvelli
78	Trichy
79	Trivandrum
80	Udaipur
81	Vadodara
82	Varanasi
83	Vellore
84	Vijaywada
85	Vizag
86	Ranipet
87	Bathinda
88	Gorakhpur
89	Azamgarh
90	Bareilly
91	Jaisalmer
92	Alwar
93	Tinsukia
94	Silchar
95	Shillong
96	Imphal
97	Aizawl
98	Dimapur
99	Kohima
100	Tura
101	Itanagar

*Note: Premium SUVs are subject to availability in the city where the service is availed.

Access Mechanism

Service Provider Standard Web-access – get digital access to view benefits, utilization, get QR based access or make bookings depending on the service.

Service Terms and Conditions

• All bookings are required to be made in advance as per the advance booking timelines indicated below:

Timelines related to advance booking for the Service:

Site	Advance Booking Timeline Requirement by Service receiver/ Customer	Acknowledgement of Booking by DreamFolks	Booking confirmation by DreamFolks	Details of the Greeter by DreamFolks
Within India	2 clear days prior to the Service date	Within 24 hours of receiving the booking	24 hours prior to the Service date and time	2 hours prior to the pick-up time
Outside India	3 clear days prior to the Service date	Within 24 hours of receiving the booking	24 hours prior to the Service date and time	5 hours prior to the pick-up time

• Vehicle category should be selected while creating booking. Fulfilment of the car category is subject to availability.

• Benefit is applicable only for FIRST Private Club customers meeting respective program maintenance criteria.

• The driver will wait for the customer at the scheduled meeting point on the travel date. DreamFolks shall not be responsible for any delays from the Customer’s side.

• In the event the customer does not inform the driver about any delay and the customer does not turn-up at the scheduled meeting point, the booking will be considered as a case of NO SHOW and the booking shall be charged at the full amount.

• It will be the Customer’s responsibility to manage the luggage within the vehicle category/ segment booked and as per prevalent rules and/ or to book the appropriate vehicle category/ segment accordingly.

• Subject to the capacity of the vehicle booked, the maximum luggage allowed to be carried in the vehicle is 3 (three) units.

• In the event the booking is for point-to-point transfer, then no de-tours/ stopovers are allowed. Any deviations from shall be changed additionally and directly to the Customer(s), as per the charges specified by the vendor.

• Customer(s) are solely responsible for taking care of their luggage and personal belongings and ensure to not leave it unattended. DreamFolks shall not be responsible for any loss of any nature to customer’s personal belongings and luggage.

• DreamFolks shall not be responsible for any delay and/ or loss (whether direct and/ or consequential) of whatsoever nature caused to the customer due to availing the Service, including without limitation, due to traffic jams, weather conditions, loss of luggage, personal injury and/ or death etc.

Cancellation Timeline	Charge
Upto 72 hours prior to the scheduled pick-up time	10% of the booking amount
48 hours to 72 hours prior to scheduled pick-up time	25% of the booking amount
48 hours to 24 hours prior to the scheduled pick-up time	50% of the booking amount
Less than 24 hours prior to the scheduled pick-up time	100% of the booking amount

• Support: For any queries, Users/Customers may reach out to DreamFolks support team (available 24X7): either via call at 18001234109 (within India), or email at helpdesk@dreamfolks.com.

• IDFC FIRST Bank will not be responsible for any flight misses or any delay/consequential loss of whatsoever nature caused to the customer due to reasons beyond the reasonable control of the driver, including without limitation traffic jams and/or weather conditions etc.

• Customers must take care of their personal belongings and ensure they don’t leave them unattended during any time of the journey. IDFC FIRST Bank will not take responsibility for any personal belongings lost during the travel.

• The bookings and service will be facilitated by the service partners. Benefits provided by IDFC FIRST Bank is solely for promoting usage of FIRST Private Club program benefits and IDFC FIRST Bank holds out no warranty or makes no representation about the quality, delivery or services offered/sold by the service partners. Any dispute or claim regarding the services must be resolved by the cardholder with the service partners directly.

• IDFC FIRST Bank reserves the right at any time, without notice, to change or discontinue the offer without assigning any reason or without any prior intimation, whatsoever.

• IDFC FIRST Bank will not be responsible or liable in case the benefit is not availed or provided by the service partner due to technical or service availability issues.

• In case of all matters relating to the benefits including any dispute or discrepancy relating to the offer or eligibility of any Cardholder, IDFC FIRST Bank's decision shall be final and binding on Cardholders in all respects.

• The terms and conditions governing the service shall be in addition to and not in substitution to the Primary Terms and Conditions governing the FIRST Private Banking Program & FIRST Private Club Banking Program.

• Nothing contained herein shall constitute or be deemed to constitute an advice, invitation or solicitation to purchase any products/ services of any third party and is not intended to create any rights and obligations.

• The service by IDFC FIRST Bank is subject to applicable laws and regulatory guidelines/ regulations and as per bank's extant guidelines from time to time.

• Service Restrictions: Multiple pickups or drops are not allowed. Any change to the defined Terms & conditions will result in the service being classified as a day hire with additional cost being borne by the customer.

• IDFC FIRST Bank reserves the right to disqualify any customer from the benefits of the offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the offer or otherwise by use of the Card.

• The offer is not available wherever prohibited and products/ services for which such services cannot be offered for any reason whatsoever.

• Any dispute relating to the offer, or the terms and conditions shall be subject to the jurisdiction of the courts basis the third party vendor.

• Any person taking the advantage of this offer shall be deemed to have read, understood and accepted these terms and conditions.

• The decision of IDFC FIRST Bank will be final and binding on all and any correspondence in this regard will not be entertained.

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