Dreamfolks T&C - Meet & Assist

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Airport Meet & Assist Service Details

The airport meet & assist service is offered by IDFC FIRST Bank is provided by a third-party service provider DreamFolks Services Limited (“DreamFolks”).

By availing of this service, customer agrees that IDFC FIRST Bank shall not be held accountable for any delay, damages and/or consequential loss of whatsoever nature caused to the customer.

Eligibility for availing the service:

Applicable only to FIRST Private Club customers meeting the defined program criteria

Registration & Booking Process:

1.    Booking request to be created by customers on DreamFolks Web Portal (https://webaccess.dreamfolks.in).

2.    Please ensure the mobile number registered with IDFC FIRST Private Debit Card is used to register & access the portal. Registration is required for first-time users. An OTP verification would be required to login/register.

3.    Enter IDFC FIRST Private debit card details for validation. Non-refundable Rs.2 will be charged on the added card to complete the validation process.

4.    Post successful validation, customers will be able to see the eligible benefits.

5.    Click on “Book” option to raise a booking request under Airport Meet & Assist tab. Please enter travel details and select the city, outlet, passenger details etc. The details should meet the curated airport meet & assist benefit terms & conditions.

6.    Customer to ensure they have filled the complete and correct details, & then click on the submit button. Once submitted, the booking will be created & Dreamfolks executive will contact the customer.

Note:

• Booking once created cannot be cancelled or modified

• Please check all details before availing the benefit

Terms & Conditions - Airport Meet & Assist Service

1. Benefit is applicable only for FIRST Private Club program customers meeting FIRST Private Club maintenance criteria

2. The service offered may differ from airport to airport. Please refer to details on the booking page.

3. Booking must be made at least 48 hours before the travel time to avail the services

4. By booking the Service, it is deemed that the Customer has understood and agreed to be bound by all terms and conditions associated with the Service.

5. Booking once created cannot be cancelled or modified. Cancellation intimation can be shared by the guest by sending an email at bookings@dreamfolks.in or via call at 18001234109 for information.

6. The service representative will be available at the designated meeting point; customers must ensure timely presence.

7. In the event, the customer does not inform the representative about any delay, and the customer does not turn-up at the scheduled meeting point, the booking will be considered as availed.

8. Benefits are curated as complimentary and for personal use only. It cannot be changed, transferred or exchanged.

9. All bookings are required to be made in advance as per the agreed advance booking timelines:

Timelines related to advance booking for the Service:

Site	Advance Booking Timeline Requirement by Service receiver/ Customer	Acknowledgement of Booking by DreamFolks	Booking confirmation by DreamFolks	Details of the Greeter by DreamFolks
Within India	24 – 48 hours prior to the Service date and time	Within 24 hours of receiving the booking	24 hours prior to the Service date and time.	4 hours prior to departure time

10. The Meet and Assist service starts with the service representative welcoming the customer and completes when all checkpoints are addressed within the scope of service level selected and permitted by the airport authorities.

11. The greeter’s details will be shared with the customer in advance and an attempt to connect with the user/customer will be made by the greeter before/at the time of service. In the event user/customer fails to connect with the greeter despite attempts made by the greeter, in such event it shall be treated as a “NO SHOW” case and no refund shall be made.

12. If there is any change in flight schedule, DreamFolks is required to be intimated in advance for the purpose of rescheduling the service along with the airline communication received by the customer. In the event of DreamFolks not being intimated resulting in the customer not being able to avail the Service due to the event of change in schedule, such event shall be treated as NO SHOW and no refund shall be made.

13. If the user/customer is carrying more than 2 luggage items, they are required to share the details with DreamFolks prior to availing the Service. If both Parties agree for any additional charges for any additional luggage items (if any) shall be borne directly by the Customer.

14. In the event of any security and safety concerns, relevant airport authorities and/or other relevant entities reserve the right to suspend Meet and Assist Service, which is beyond the reasonable control of the DreamFolks, and in any such events DreamFolks shall not be held liable for non-execution of Service.

15. In the event of any query, please contact the DreamFolks at bookings@dreamfolks.com before completing the booking process.

16. Any service feedback/grievance to be shared within 24 hours of completion of Service.

17. By booking/ availing the Service, it is deemed that the Service receiver and/ or customer has, before availing the Service read, understood, and agreed to be bound by, without limitation and/ or qualification, all terms and conditions associated with the Service.

18. For any transaction(s) done directly between the Customer(s) and any outlet operator/ service provider/ third-party, DreamFolks shall not be responsible in any manner.

Support & Grievance:

• Feedback or complaints must be raised within 24 hours of service completion.

• Support (24x7):  

Phone: 18001234109

Email: helpdesk@dreamfolks.com

Note:

• For cancellation, please contact bookings@dreamfolks.com

• No refund shall be made in case of cancellation.

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