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You gain a dedicated partner committed to helping you reach your full potential and achieve new heights

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bulk-payments

Make more than one online payment in just a few clicks with IDFC FIRST Bank Bulk Payments

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Hello Cashback Credit Card

Cashback for everyone, for every spend that matters

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View & track all your past and active service requests.

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Locate your nearest IDFC FIRST Bank branches and ATMs

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Explore Personal
Explore Credit Cards
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WhatsApp banking

Right Arrow

Say ‘Hi 👋’ on WhatsApp at 9555 555 555 & we’ll get back to you instantly

Image

Track Requests

Right Arrow

View & track all your past and active service requests.

Image

Raise a Request

Right Arrow

Facing issues? Let us know how we can help you

Locate Us

Locate Us

Right Arrow

Locate your nearest IDFC FIRST Bank branches and ATMs

Add a compliment

Add a compliment

Right Arrow

Our customers are talking, and we think you’ll like what they’re saying.

Customer care

Customer care

Right Arrow

We will be happy to help you 24x7.

Image

Help Center

Right Arrow

Support topics, FAQs and more

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Download our app

Get instant help for all your queries in one place

Download now!

eCommerce Purchase Protection – Offer Details


Description

eCommerce Purchase Protection is a new benefit now available to you as a IDFC FIRST Bank Relationship Cardholder and the same is facilitated by VISA as part of VISA Infinite card proposition. This would give you added protection and peace of mind when shopping online. As long as you make your online purchases using your IDFC FIRST VISA Infinite card, you are now covered for possible losses up to USD $200 or USD $1,000 per claim per annum respectively for any of the following instances:

1. Non-delivery of purchased item after 30 days of scheduled delivery

2. Wrong or incomplete delivery of purchased item

3. Physical damage to the delivered item

How to Redeem

This new benefit provided by AIG and sponsored by Visa requires no pre-registration of your card or purchases. Simply remember to visit the Cardholder Insurance Portal when you need to make a claim, and use your Visa card for every purchase. For more details, please visit https://www-280.aig.com/visa/portal/il-apac/apac/en

Contact Details

In case of any issues, please contact below
Email ID: visaclaims@tataaig.com
Contact: 1800 209 1123