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WhatsApp banking

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Say ‘Hi 👋’ on WhatsApp at 9555 555 555 & we’ll get back to you instantly

Image

Track Requests

Right Arrow

View & track all your past and active service requests.

Image

Raise a Request

Right Arrow

Facing issues? Let us know how we can help you

Locate Us

Locate Us

Right Arrow

Locate your nearest IDFC FIRST Bank branches and ATMs

Add a compliment

Add a compliment

Right Arrow

Our customers are talking, and we think you’ll like what they’re saying.

Customer care

Customer care

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We will be happy to help you 24x7.

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Support topics, FAQs and more

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Airport Lounge Access FAQs

What are the special privileges airport lounge access debit cards?

Upgrade your travel experience with complimentary access to Airport Lounges in India with your IDFC FIRST Bank RuPay Platinum Debit Card.

Privileges of lounge access debit card –

Upon presentation of the RuPay Platinum Debit Card and boarding pass, cardholders can enjoy the following privileges:

  1. complimentary access for IDFC FIRST Bank RuPay Platinum cardholders ONCE Half yearly*
  2. Paid access: In addition to the complimentary access -cardholders are also entitled to unrestricted (chargeable) access for himself/herself and for his/her accompanying guests

What are the various food and beverage benefits I can avail?

You can unwind at the airport lounge and indulge in F&B privileges –

  1. Choice of hot and cold snacks from buffet
  2. Tea / coffee
  3. Unlimited non-alcoholic drinks

Please note that additional charge may occur for meal/food/drink items not mentioned in the F&B privileges above as well as for services like Nap, Massage Services, and Spa.

What more privileges I can access at the airport lounge?

There’s always more! Take a moment to relax in luxury and enjoy more privileges that includes-

  1. Luxurious seating area
  2. Washrooms
  3. LCD TV
  4. Newspaper / magazines
  5. Free Wi-Fi available at select locations. (Cardholder needs to check at the reception desk)
  6. Fax, Shower, Internet, and Wi-Fi charges (where applicable) are at the discretion of each lounge operator and the cardholder is responsible for paying these direct to the lounge staff. 

Participating Airport Lounges may reserve the right to enforce a maximum stay policy (usually 2 or 3 hours) to prevent overcrowding. This is at the discretion of the individual lounge operator who may impose a charge for extended hours.

What airports offer the lounge benefits?

Click here to find the list of domestic airports that we are affiliated with.

Please note: Your card will be charged a nominal amount of Rs. 2 for each entry at airport lounge

What are the terms and conditions that I need to know?

Please refer to complete terms and conditions here