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Locate your nearest IDFC FIRST Bank branches and ATMs

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WhatsApp banking

WhatsApp banking

Right Arrow

Say ‘Hi 👋’ on WhatsApp at 9555 555 555 & we’ll get back to you instantly

Track Requests

Track Requests

Right Arrow

View & track all your past and active service requests.

Raise a Request

Raise a Request

Right Arrow

Facing issues? Let us know how we can help you

Locate Us

Locate Us

Right Arrow

Locate your nearest IDFC FIRST Bank branches and ATMs

Add a compliment

Add a compliment

Right Arrow

Our customers are talking, and we think you’ll like what they’re saying.

Customer care

Customer care

Right Arrow

We will be happy to help you 24x7.

Help Center Icon

Help Center

Right Arrow

Support topics, FAQs and more

QR code for IDFC app download

Download our app

Get instant help for all your queries in one place

Download now!

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Categories > Payment Related

My account has been debited but the biller has not received the money, what should I do?

You may reach us on the 24/7 toll free number mentioned on our website: https://www.idfcfirst.bank.in for further assistance.

What are the charges for IMPS transactions?
There are no charges for IMPS (outward & inward) transactions conducted online and at branches.
What are the charges for NEFT transactions?

There are no charges for NEFT (outward & inward) transactions.

What are the charges for RTGS transactions?

There are no charges for RTGS (outward & inward)  transactions conducted online and at branches. To know more, click here.

What is the minimum and maximum amount that can be transferred through IMPS?

Below mentioned are the daily limits for IMPS transactions:

Online (Internet Banking/Mobile Banking):

Minimum Limit: Re. 1
Maximum Limit: Rs. 5,00,000

Click here to know more

What is the minimum and maximum amount that can be transferred through RTGS?

Below mentioned are the daily limits for RTGS transactions:

Online (Internet Banking/Mobile Banking):

Minimum Limit: Rs. 2,00,000
Maximum Limit: Rs. 20,00,000

Branch:

Minimum Limit: Rs. 2,00,000
Maximum Limit: No Limit

Click here to know more

Will the bill be paid if there is a difference in the auto pay amount and the bill generated?

If the bill generated falls within the auto pay amount, it will be paid. However, if the bill generated exceeds the auto pay amount, the bill will not be paid.

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