Digital Personal Loan Loan Related Customer Care FAQs - IDFC FIRST Bank

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Can I cancel my application after my loan has been approved?

For Digital Loans, it can be cancelled within he cooling off period with a payment of proportionate APR/ROI. Post the Cooling off period, the loan will be treated as standard foreclosure. You can refer to the FAQs section on the partner platform or the Key Fact Sheet (KFS) in your loan agreement copy for this information.

You can reach out to our Customer Care on Toll Free Number 1800 10 888 or nearest IDFC First Bank branch for this request.

How can you validate the bank digital signature on important documents such as sanction letter/agreement copy PDF received via SMS post availing the loan?

Please follow the below steps for validating the Digital Signature on the sanction letter/agreement copy PDF.

1 : Right click on the sign go to Show Signature Properties

2 : Click on Show Signer's Certificate

3 : Go to Trust click Add to Trusted Certificates

4 : Then tick the all boxes

5 : Click on OK

6 : Click Validate Signature

7 : Close

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